Privacy Rights
Your information, on your terms
Under South Africa's Protection of Personal Information Act (POPIA) and our own commitments to you, you can request access, correction, deletion, or marketing withdrawal at any time. We respond to every request within 30 days — usually sooner.
Access my information
Receive a copy of the personal information Groen holds about you — account details, order history, marketing preferences.
Correct my information
Update information that is inaccurate or out of date — name, delivery address, contact details, or a saved preference.
Delete my information
Ask us to erase your personal information. Some records (invoices, tax history) must be retained for legal periods.
Withdraw marketing consent
Unsubscribe from newsletters, seasonal campaigns and promotional messaging. Order and service messages will still be sent.
Submit a request
Tell us what you need
Fill in the form and we'll confirm receipt by email straight away. We may ask for proof of identity before actioning access, correction or deletion requests — this protects you.
- All requests are logged privately — only our privacy team can see them.
- Response within 30 days — most in under a week.
- You'll get a PRR-##### reference to track progress below.
How we handle requests
What to expect
01
Confirmation
You'll receive an email confirming your request and a PRR-##### reference within minutes.
02
Identity check
For access, correction and deletion requests, we may ask for proof of identity — this protects your information from misuse.
03
Response
We complete most requests within 7 days and always within 30, as required by POPIA. Marketing withdrawals are actioned immediately.
Need help?
Prefer to speak to us directly?
Our Information Officer, Cornel Snyman, answers privacy queries at hello@groen.co.za. For all other questions, visit our FAQ or get in touch.