Delivery & Collection
Personally delivered by Groen using our own experienced fleet within approximately 200 km of Paarl, or collect your order from our collection point at De Uitzicht Estate in Paarl, by prior arrangement.
Delivery
Personal delivery
Personally delivered by Groen within ~200 km of Paarl using our own fleet.
Collection
Collect in Paarl
From our Paarl Collection Point at De Uitzicht Estate — by prior arrangement.
Delivery
Where we deliver.
Delivered by our own team so plants arrive settled and ready for their new home. Final fees are calculated at checkout based on your postal code and cart size.
Eligibility Check
Do we deliver to you?
Enter a town, suburb, 4-digit postal code, or full address. We'll match it to the right delivery zone and confirm fees and timing.
Charges explained
What you’ll pay, and when it’s calculated.
Delivery fees are confirmed before payment. Collection from our Paarl collection point is always complimentary.
Calculated at checkout
Your delivery charge is shown at checkout once you enter your delivery address. You’ll see the total before entering any payment details.
Delivery fees by area
We deliver personally from Paarl, and the fee depends on your address. The delivery options and charges that apply to your order are the ones shown at checkout before you pay. Very large plants, heavy pots, ceramics, outdoor furniture, compost and soils may need to be arranged with us directly.
Collection is free
Choosing Collect in Paarl removes every delivery charge. We’ll email you when your order is ready, and hold it for 7 days.
How delivery charges are calculated
Delivery availability and the applicable delivery charges are confirmed during checkout, before any payment is made. Very large or heavy items may need to be arranged with us directly.
Every Groen order is delivered by our own experienced delivery team to ensure your plants arrive safely and in excellent condition.
Additional delivery attempts
If no one is available to accept your order at the agreed delivery time, we may need to schedule a second visit. A re-delivery fee may apply in that case, which is why we always call ahead to confirm timing.
Changes & cancellations
Delivery cancellations & changes
You may cancel your order or change your delivery date before your order has been prepared for dispatch by contacting the Groen team.
Once your order has been prepared for dispatch or our delivery vehicle has departed, changes or cancellations may incur a delivery cancellation fee to cover delivery costs already committed.
Once our delivery vehicle has departed, the delivery fee charged for that order becomes non-refundable.
If you would like the order delivered on another date after our delivery vehicle has departed, a new delivery fee may apply based on the delivery destination.
If delivery cannot be completed due to circumstances within the customer’s control — including no one being available to receive the order, inaccessible premises, or an incorrect or incomplete delivery address — the original delivery fee may be non-refundable and an additional delivery fee may apply to arrange redelivery.
Any cancellation or refund of the products themselves will otherwise be handled in accordance with our Returns and Refund Policy and applicable South African consumer law. A delivery cancellation fee relates only to delivery costs already incurred and is separate from any refund due on the products themselves.
Collection orders from our Paarl Collection Point are not subject to delivery cancellation fees.
Contact us as soon as possible if you need to make a change:
Email: hello@groen.co.za
Phone: +27 81 002 5555
Collect in Paarl
How Paarl collection works.
Our Paarl location is a collection point only at De Uitzicht Estate — not a walk-in retail shop. Please wait for our ready-for-collection confirmation before travelling.
- 01
Place your order
Choose Collect in Paarl at checkout. There is no collection fee.
- 02
We prepare your order
Our team carefully packs and inspects each plant before moving it to the Paarl Collection Point.
- 03
Ready-for-collection confirmation
We'll contact you as soon as your order is ready. Please wait for this confirmation — the Paarl location is not staffed for walk-ins.
- 04
Collect from De Uitzicht Estate
Collection is by prior arrangement. Bring your order number and photo ID.
Groen Paarl Collection Point
De Uitzicht Estate, Paarl
View on Google MapsBy prior arrangement
Collection only — please wait for confirmation.
Phone / WhatsApp
+27 81 002 5555Collection Policy
Orders are held for 7 days from the Ready for Collection email.
If you need more time, please contact us and we'll gladly arrange an extended collection period where possible.
Quick answers
Delivery & Collection FAQ
Groen personally delivers every order using our own experienced fleet within approximately 200 km of Paarl. Delivery availability and the applicable delivery charges are shown at checkout before payment. Very large or heavy items — including large trees, big pots, ceramics, outdoor furniture, compost, soils and paving — may need to be arranged with us directly. Collection from our Paarl collection point is always complimentary.
Every order is carefully prepared and quality-checked before leaving Groen. Orders are typically dispatched within 2–5 working days (2–7 for outlying towns along our routes), and you'll receive an update once your delivery has been scheduled.
Deliveries are made Monday to Friday throughout our ~200 km delivery radius from Paarl. Saturday deliveries may be available by arrangement, subject to location and availability.
We'll always contact you before your scheduled delivery to confirm a suitable delivery day and ensure that someone will be available to receive your order. If you're unexpectedly unavailable, we'll arrange an alternative delivery time. We won't leave your order unattended unless you've given us permission to do so. If we are unable to complete the delivery because no one is available to accept the order at the agreed time, additional delivery charges may apply for any subsequent delivery attempts.
Choose Collect in Paarl at checkout. Once your order is ready, we'll send a ready-for-collection email and arrange a collection time with you at De Uitzicht Estate, Paarl. Bring your order number and photo ID, and our team will help load your plants. Please wait for our confirmation before travelling.
Please bring your order number, a copy of your order confirmation email, and a valid photo ID. For larger plants and pots, make sure your vehicle has enough space and protection to transport them safely.
Orders are held for 7 days from the ready-for-collection email. If you need more time, please contact us and we'll do our best to accommodate you.
Yes — if your order has not yet been prepared for dispatch, contact us as soon as possible and we can change it to collection and refund the applicable delivery fee.
If your order has already been prepared for dispatch or our delivery vehicle has departed, delivery costs already incurred may be non-refundable. Please see our Delivery & Collection policy for full details.
Still have a question?
Contact us